Before we can dispatch your purchases, we may need to confirm your details with your credit card issuer. We will do our best to keep delays to a minimum. Orders are usually processed and shipped within 2 business. Orders placed with Premium or Express shipping before 5pm CST will be shipped the next business day. We cannot ship to P.O. Boxes. Packages must be sent to a street address. Burdi insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Shipping to multiple addresses
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Burdi uses Fedex to make sure your items arrive to you on time.
We accept Visa, MasterCard and American Express credit cards. Payment is debited from your card at time of purchase.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and shipping charges will be calculated on the total merchandise value, and displayed on the Order Summary page.
Sales tax will only be charged on orders shipped within Illinois. Burdi Clothing is not required to and does not collect sales or use tax in any other states. However, your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Burdi Clothing and pay use tax on those purchases unless exempt under local State law.
To help ensure that your shopping experience is safe, simple, and secure, Burdi uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode. This ensures that your information is kept private while in transit between your web browser and our web server.
RETURNS & EXCHANGES
Making a return or exchange is easy. Please make sure you request a Returns Merchandise Authorization (RMA) number and send your unworn item(s) back to us within 14 days after receiving your order.
Items should be returned new, unused, and with all Burdi tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer. Where provided, belts and packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email email@example.com if any of your purchases have been delivered without Burdi tags. All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns will be returned to the sender.
Receiving your RMA
Contact us at 312-642-9166 or firstname.lastname@example.org within 14 days of purchase.
Please provide reason why do you want to send your item(s) back. If an item is faulty, please provide details why.
If you would like to exchange an item because of fit, choose the replacement size.
To request a refund, select how you would like to be credited. We can only process refunds in the original payment method. Shipment costs are not refundable. Refunds are subject to 5% processing fee.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
If you have received an item as a gift, you may exchange it for store credit (you will need to register your details). The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, and taxes.
Your item(s) should be sent back to us within 14 days. Returns outside this timeframe may be accepted at the discretion of Burdi and may only be refunded as store credit.
Receiving a Refund
Your refund will be credited to the original payment method or as store credit to your Burdi account. If you require refund in the original form of payment there will be a 5% processing fee charged. Original form of payment refunds can be processed only within 14 days of purchase. Shipping charges are non-refundable. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.