Before we can dispatch your purchases, we may need to confirm your details with your credit card issuer. We will do our best to keep delays to a minimum. Orders are usually processed and shipped within 2 business. Orders placed with Premium or Express shipping before 5pm CST will be shipped the next business day. We cannot ship to P.O. Boxes. Packages must be sent to a street address. Burdi insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Shipping to multiple addresses
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Burdi uses Fedex to make sure your items arrive to you on time. Signature is required at delivery.
RETURNS & EXCHANGES
Making a return or exchange is easy. Please make sure you request a Returns Merchandise Authorization (RMA) number and send your unworn item(s) back to us within 14 days after receiving your order.
Items should be returned new, unused, and with all Burdi tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer. Where provided, belts and packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email email@example.com if any of your purchases have been delivered without Burdi tags. All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns will be returned to the sender.
Receiving your RMA
Contact us at 312-642-9166 or firstname.lastname@example.org within 14 days of purchase.
Please provide reason why do you want to send your item(s) back. If an item is faulty, please provide details why.
If you would like to exchange an item because of fit, choose the replacement size.
To request a refund, select how you would like to be credited. We can only process refunds in the original payment method. Shipment costs are not refundable. Refunds are subject to 5% processing fee.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
If you have received an item as a gift, you may exchange it for store credit (you will need to register your details). The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, and taxes.
Your item(s) should be sent back to us within 14 days. Returns outside this timeframe may be accepted at the discretion of Burdi and may only be refunded as store credit.
Receiving a Refund
Your refund will be credited to the original payment method or as store credit to your Burdi account. If you require refund in the original form of payment there will be a 5% processing fee charged. Original form of payment refunds can be processed only within 14 days of purchase. Shipping charges are non-refundable. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.